FAQs

Q: How easy is it to install?
A: Installing ChatterBug™ is very simple. First, disconnect your existing phone cord from the back of your phone. Plug the PID into the back of your phone. Plug the phone line from the wall into the PID. Your installation is finished.

Q: Do I have to have a Computer, DSL, Cable, Broadband or Internet Connection ?
A: No. All you need is a Plain Old Telephone line. (POTS)

Q: Does it interfere with "911"?
A: There are NO 911 issues .

Q: Does it interfere with 911, incoming collect calls, toll free numbers, local calls?
A: No it will not interfere with any of these services.

Q: How am I billed for my monthly ChatterBug service?
A: During your registration process, your monthly billing is set up to your credit card.

Q: Where can I call from, ?
A: Continental US, Alaska, Hawaii.

Q: Where can I call to?
A: Any phone number except "900 Pay-per-Call" numbers. The monthly $20.00 fee includes unlimited calls to the U.S. and Canada. International calling service is planned for release by next quarter.

Q: Can I use multiple phones ?
A: Some of our customers use cordless phone systems that come with a base unit and extra handsets. The base station of the cordless telephone plugs directly into the PID. Multiple handsets can be placed anywhere in the house.

Q: When calling other parties, do they also need to use a PID?
A: No, when you call you can use your phone just like you always have � pick it up, dial anyone with a working phone number and start talking!

Q: How do I make calls and receive calls?
A: Simply pick up the telephone that is connected to the PID and make calls like normal. You'll need to dial a "1" and the area code and phone number for all calls outside of your area code.

Q: What are the limitations on where it can be used?
A: Only for direct dial phones. Cannot be used on telephone systems where you must first dial a number to get an outside line.

Q: What about services like call forwarding, conference calling, voice mail. Does it interfere?
A: The PID does not interfere with the operation of any of these services nor does it add any services not available through standard phone service.

Q: What if I have multiple lines in my home?
A: Our PID only works on the line (and linked extra cordless handsets) on which it is installed. If you want to cover more than one home line, you must purchase an additional PID and pay for an additional monthly service charge. Your normal long distance telephone charges will apply to calls from those phones not connected to the PID.

Q: What does the light on PID mean?
A: When the light is on it means that the PID is actively routing your call through the ChatterBug Long Distance network.

Q: Will the PID work on a DSL, Cable or Internet connection?
A: Not as of this date.

Q: Can I use it with my cable phone service?
A: Not as of this date.

Q: What if it doesn't work?
A: You can return it. You have a 30-day money back guarantee

Q: What is the extra cost for calling international?
A: We are currently planning to roll out our international service by next quarter. We will publish our rates at that time.

Q: Is this service available in Canada?
A: The PID allows you to call from the US into the US and Canada. We are currently working with resellers in Canada to offer service there. You will soon be also able to call from Canada into Canada and to the US.

Q: Does the service include local calls?
A: The PID will only handle your long distance calls. All of your local calls will still go through your local phone service provider.

Q: What service from my telephone service provider am I required to have?
A: You need to have from your telephone service provider any service that provides you with at least local calls.

Q: Would the PID interfere with my DL service or Internet service?
A: The PID will interfere with neither your internet service nor your DL service.

Q: How does it handle a situation in which a state has several area codes?
A: The PID will be able to determine when it needs to work. When the PID is registered , you will register a phone number to it. When you call a number with an area code outside of your registered number, the PID will pick it up.

Q: Does the $20.00 a month include all the federal and state taxes, charges, and fees?
A: The $20.00 per month fee we charge includes all charges. You do not pay any additional charge.

Q: Do I leave my DSL filter in place?
A: You do leave your DSL filter in place. The PID should be hooked into your phone between the DSL filter and the phone.

Q: Does PID work with Fax machines?
A: No, the it can't work with fax machines.

Q: How can I tell the PID is working?
A: The tones will be repeated in your ear very softly, the time until the phone actually starts to ring on the other end may be longer than without the PID. The "little Red light" (LED) will stay on for long-distance calls.